![]() the manager Theresa informed me that if i would have asked that to begin with than bickering about the military fare on the ticket that i would have been able to fly out. ![]() after being told this with my heart crushed that i would miss my grandmothers ritual i asked is there anyway we can fly standby to make it the same day. After an HOUR of debate from PAULINE AND THERESA the supervisor informed that as a courtesy Southwest is going to give me another flight for the following day and they apologize for the mishap with the tickets because it has never happened. At the same time i also called southwest customer service and was told by 3 different employees that a military ticket can only be purchased via phone not online and they are not sure why this has happened to me. The representative PAULINE spoke with her supervisor and they informed me that i indeed purchased a military ticket and would need to show proof of me being a veteran. Myself knowingly having NO affiliation with the VA was flabbergasted. and began to check in to fly with my conformation number i was told by the attendant that i needed to provide Veterans documentation since i purchased a military ticket. I paid for the flight and over the next weeks i was requested via email to provide information as far as passport, emergency contact information etc.The day of my departure i arrived at the airport around 630 a.m. I went online to purchase a flight through southwest and found a flight for $241.00. This is a ritual that was planned so that all of the immediate family could attend. ![]() I booked a flight May 20th from Chicago to Montego Bay to bury my grandmother June 20th. If you require more information, please let me know. As a result of this I would appreciate Southwest Airlines to comp/reimburse my fare so I can travel back to my home and enjoy a week vacation as planned. When I received my bags on Monday July 8th, didn't have anytime to used anything except under garments. I didn't have time to really enjoy my vacation because all of my clothing, jewelry, makeup, etc was missing. ![]() I didn't have time to really enjoy my vacation because all of my clothing, jewelry, makeup, etc. I had to travel from Marion Junction to Montgomery to shop. Not really enough to buy what was needed. I was told I could buy necessary items up to $300 hundred dollars. After I inquired further was told my luggage would not arrive until Monday July 8th. I was told on July 5th that my luggage had gone to Chicago and would arrive to me on Saturday July 6th. I arrived in Birmingham to find out my luggage was not there and at the time Southwest could not locate them. I was flying out of Boston to Birmingham, Alabama on July 3rd.for my 50th class reunion that would start on July 5th. Social presence may be found on Facebook, Twitter, Google+, Pinterest and Instagram.Įxperienced poor service? File a complaint here! For the tenth year in a row, Fortune Magazine recognized Southwest Air as #3 on their list of the ‘10 Most Admired Corporations’. The corporate office phone number is 21.įounded in 1967 by Herb Kelleher with first flights in 1971 Southwest is known as the ‘Low fares. Kelly, address your envelope with Southwest Airlines, 2702 Love Field Drive, Dallas, Texas 75235. To send a postal correspondence to the CEO, Gary C. If you have a problem with your Southwest Air flight or service, call 1-80. Revenues reported in 2015 were over US 19 billion. The growing number of destination is currently at 97 with over 49,000 employees. It is publicly traded on the NYSE:LUV and operates the most 737 aircraft worldwide with over 700 in service and each averaging 6 flights daily. Southwest Airlines is a major US airline and the world’s largest low-fare carrier.
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